Frequently Asked Questions (FAQs)
1. What type of jewelry does Belacone offer? Belacone specializes in high-quality artificial jewelry, including earrings, necklaces, bracelets, rings, and customized pieces to suit every occasion.
2. How can I place an order? You can place an order directly through our website by selecting your desired items, adding them to your cart, and proceeding to checkout.
3. What payment methods do you accept? We accept payments via credit/debit cards, UPI, net banking, and digital wallets.
4. Do you offer Cash on Delivery (COD)? Yes, we offer COD for selected locations. Availability will be confirmed at checkout.
5. How long does it take to receive my order?
- Standard shipping: 5-7 business days
- Express shipping: 2-4 business days
6. How can I track my order? Once your order is shipped, you will receive an email with a tracking number and link to track your shipment.
7. What is your return & exchange policy? We accept returns and exchanges within 2 days of delivery, provided the item is unused and in its original packaging. Earrings, customized jewelry, and sale items are non-returnable. Visit our Return & Exchange Policy page for more details.
8. What should I do if I receive a damaged or incorrect item? Please contact us at our email/contact details within 24 hours of receiving the order with images of the damaged or incorrect product, and we will assist you with a replacement or refund.
9. Do you offer international shipping? No, we don’t ship internationally.
10. Can I cancel or modify my order after placing it? Orders can be modified or canceled within 24 hours of placement. After that, they may already be processed for shipping.
11. How should I take care of my jewelry? To maintain the shine and longevity of your artificial jewelry, store it in an airtight box, avoid exposure to water and perfumes, and clean it with a soft cloth after use.
12. How can I contact Belacone for further assistance? You can reach out to our customer support team via email or through our contact page on the website.
We’re always here to help! Happy Shopping with Belacone!