At Bellacone, we want you to love your jewelry as much as we do! If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure a smooth shopping experience.
Eligibility for Returns & Exchanges:
- Items must be returned within 2 days of delivery.
- The jewelry must be unused, unworn, and in its original packaging.
- Items must be free from any damage caused by misuse or improper handling.
- Sale items, customized jewelry, and gift cards are not eligible for returns or exchanges.
How to Initiate a Return or Exchange:
- Contact Us: Email us within 2 days of receiving your order with your order number and reason for return/exchange.
- Approval & Shipping: Once your request is approved, we will provide return shipping details. The customer is responsible for return shipping charges unless the item is defective or incorrect.
- Inspection & Refund: Upon receiving the item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be credited to the original payment method.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with images of the item, and we will arrange a replacement or refund at no additional cost.
Non-Returnable Items:
- Earrings (for hygiene reasons)
- Customized or personalized jewelry
- Gift cards and promotional items
Refund Processing:
- Refunds will be processed within 5-7 business days after we receive the returned item.
- Shipping charges are non-refundable unless the return is due to an error on our part.
We appreciate your trust in Bellacone and strive to provide the best shopping experience. For any further assistance, feel free to reach out to our support team at [your email/contact details].